Just like all practices we are obliged to provide you with a 24 hour emergency service, in case your pet really needs us.
There are additional costs associated with providing this service, which we have to pass on to you. Also, if you normally go to another practice, then you should go to that practice for advice, and any treatment first. For clients who are not already registered with us there will usually be an additional registration fee (no charge during normal hours).
We will always ask you to come to the surgery, as this is where we can be most effective in dealing with emergencies, but under exceptional circumstances we will come to the house if your pet is too sick to move, or you are unable to bring your pet, but please note, this is considerably more expensive than attending the surgery. In almost all cases, we can deal with your pet more effectively at the surgery and we can attend to your pet quicker. There are taxi services that will transport pets.
We will try to discuss any costs with you before attending to your pet.
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